Booking Terms and Conditions
Reservations of all accommodation whether made by telephone, fax, in person, in writing or from the Internet are accepted by Harvieston Hall or its booking agents and web portals such as Trip Advisor. (referred to as AC/Us).
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire and governed by English Law. The contract is for the hire of the property for holiday purposes only. AC act as Agents for owners, and are not Principals. The Contract of Hire is not effective until AC despatch to the Hirer written (email) confirmation of the booking. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be confirmed upon receipt by AC of the required deposit payment and the booking fee. However, if the booking is made within EIGHT weeks of the holiday commencement date, the full accommodation rental will be required.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment EIGHT weeks before the holiday commencement date. The Owner / AC reserve the right to cancel a holiday where full payment has not been received less than 21 days before the holiday commencement date. The deposit paid on the booking is non-refundable.
4. CREDIT CARDS & BANK TRANSFERS
Payments for holiday bookings may be made by credit or debit card with a 2.9%/2.95% charge levied on credit card payments. Payments made by bank transfer should INCLUDE any handling charges / any bank charges are to be borne by the customer.
5. VALUE ADDED TAX
This property is not VAT rated, any funds will be passed directly to the owner (VAT disbursement), and only the booking fee will be held by AC. Please note that the AC Confirmation of Booking is not a VAT invoice.
6. CONFIRMATION OF BOOKING
Once AC has issued a 'Confirmation of Booking', either by post or email, the Hirer is responsible for the total published price of the property and any extras as shown on the confirmation. Any amendments to bookings, where applicable, will be subject to a £25 administration fee.
7. BOOKING CANCELLATION
The Cancellation / Curtailment Protection Scheme is not applicable to overseas bookings and these customers are strongly advised to make their own alternative arrangements to ensure cover. If you are forced to cancel your holiday you must inform AC immediately.
We urge all customers to consider Cancellation Cover as an important financial decision when making a booking. Cancellation made for reasons outside these listed are not protected in this way, and you will remain liable for full payment unless we are able to re-let all or part of the period booked.
Once paid the deposit is non refundable, and to confirm once paid the final balance is non refundable. No exceptions are made to these payment terms and it is your responsibility to source appropriate cover.
8. CANCELLATION OF BOOKING BY US In the event that Us has to cancel a booking for any reason whatsoever, its liability will be limited to all monies paid by the customer to Us is respect of such a booking. These monies shall be immediately returned to the customer upon any such cancellation occurring. For the avoidance of doubt, in no event shall Us be liable for any special, indirect, consequential or economic loss, costs, damages, charges or expenses incurred by the customer as a result of any such cancellation.
9. BOOKING AND VAT DISBURSEMENTS
AC will pass monies onto the non-VAT property owner directly, only the booking fee will be held by AC.
The use of accommodation and amenities, where offered, etc. is entirely at the user's risk, and no responsibility can be accepted for injury, or loss or damage to user's or visitor's belongings.
11. PARTY MAKE UP AND NUMBERS
Under NO circumstances may more than the maximum number of persons, as stated in the brochure/website, occupy a property. Single sex parties must be advised to AC at time of booking, in order to advise owner. Failure to do so may end in loss of deposit. Owners reserve the right to refuse admittance or eject customers if these conditions are not observed. In addition, AC and the owners reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned. No properties or rooms within properties can, under any circumstances be sublet to a third party or be supplied/used by guests not named at the point of booking. In all instances, AC and the owners reserve the right to refuse bookings if, in their opinion, this condition is violated.
12. HIRER'S RESPONSIBILITIES
The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc. must be left clean and correctly replaced to their original location, and the property must be left clean and tidy at the end of the hire period.
It is the hirer’s responsibility to respect the neighbour’s rights in regards to noise pollution. You will be requested to keep the noise to an acceptable level after midnight. You will receive a polite request; if this is not upheld then the property owner will take steps to ensure the noise pollution does not disturb the neighbours. This may include losing the noise and damage deposit and eviction.
13. NOISE and DAMAGE Deposit - £750 will be taken 7 days prior to arrival
All damages, breakages and moving of furniture are the legal responsibility of the Hirer and the Hirer's party. They must be notified to the owner or key holder before the end of the holiday. Their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage, unreasonable noise or damage and may refuse future bookings.
The Holiday Home Owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer's party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid. Any Damages/Security Deposits charged by the owner and administered by the Owner themselves or by AC will be cashed no more than one week before the holiday start date to allow for bank clearance and reimbursed promptly after the holiday (less any penalties which may be incurred). AC reserves the right to request payment of a security deposit should it be deemed necessary by the Owner.
14. CUSTOMER SERVICE
If you are dissatisfied with the service you received you should follow the Customer Service procedure outlined in the "Terms&Conditions" section of the website. Any contract shall be governed by English Law and interpretation.
If any problems arise during your stay, you should contact the Home Owner or Keyholder IMMEDIATELY either of whom who will try to put the matter(s) right as soon as possible. Alternatively, contact AC on 07787 946399 (24hr) and we will try to deal with the problem.
Please don't suffer in silence and resolve to write when you get home, we want you to enjoy your stay.
Complaints not reported IMMEDIATELY cannot be dealt with subsequently. Owners or their housekeepers will only investigate complaints which are notified to them promptly and before the end of your holiday. If you experience difficulties and are unable to contact the owner or their representative you should contact AC.
AC takes every care to ensure the accuracy of the property descriptions. All information on our website is given in good faith and is believed to be correct at the time of going to press, but AC cannot be held responsible for misunderstandings or changes beyond its control, which may become known after publication of this literature. Owners reserve the right to change prices after publication. The statements and prices in the brochure, the website and elsewhere are made in good faith but the agent has no liability for inaccuracies. Although we inspect properties and take seriously any complaints we receive from customers, we do not accept any liability for the failure of the owner to keep the property and its contents in good condition. The owner is ultimately responsible for resolving any difficulties which you may experience with the property you have booked In addition, whilst we advertise properties as non-smoking or no pets, as instructed by the Owner, we cannot guarantee the fact. The Property description shows what amenities that property has but generally does not state what is not in the property. Further, AC cannot accept liability or responsibility for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the owner's negligence resulting in loss, injury or accident.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located. Any disputes arising between you and The Owner or AC, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.
17. FORCE MAJEURE
Except where otherwise expressly stated in these Booking Conditions, we, regret that neither
we nor the Owner can accept liability or pay any compensation as a result of “force majeure”.
In these Terms and Conditions “force majeure” means an event beyond the reasonable control
of the Owner and/or AC which AC or the Owner in question could not, even with all due care,
foresee or avoid including, but not limited to strike, lock-out, labour dispute, act of God, acts of
terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental
order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or
bankruptcy of an Owner, fire, flood, snow and storm, difficulty or increased cost in obtaining
workers, goods or transport and other circumstances affecting the supply of goods or services.
The Hiring Contract is made on the understanding that the property and its facilities will be available for the dates stated. Without prejudice to the foregoing, in the event that a property is not available or unusable through events arising outside the control of AC or the Owner, then AC may be forced to cancel the booking or offer suitable alternative accommodation. The Hirer will be advised as early as possible. The Hirer will not have any further claims against AC or the owner. No compensation, costs, expenses or other sums (including without limitation the cost of securing alternative accommodation) will be payable in any other such circumstances by either the owner or AC.
Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
Connections reserve the right to changes these terms at any time and/or use third party terms where applicable.
*Although you will have exclusive use of the property and facilities, there are a number of other apartments on site, all these apartments have completely separate entrances and their own facilities. This will not impact you holiday rental in any way.
If you're in any doubt to these terms and conditions you must ask us for clarification before booking - we're approachable. After booking the terms are strictly adhered to. Please call us on 07787 946399